Privacy Policy

1. About this policy

LeadEngine (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information when you use the LeadEngine platform.

By registering for or using LeadEngine, you agree to the collection and use of information in accordance with this policy.

2. Who we are

LeadEngine is an Australian business providing a lead generation platform for trade service professionals (tradies). We operate at leadengine.com.au.

For privacy enquiries, contact us at: privacy@leadengine.com.au

3. Information we collect

Information you provide to us:

• Name, business name, and email address (when you register)
• Phone number (optional, when you provide it)
• Trade category and service area preferences
• Billing information (processed securely by Stripe — we do not store card details)
• Contact notes you manually enter on a lead (stored privately, visible only to you)

Information we collect automatically:

• Usage data (pages visited, leads viewed, actions taken)
• Device and browser information
• IP address

Property data we collect from public sources:

• Property addresses from government council planning portals (public records)
• Planning permit descriptions (public government records)
• Property sale data from Domain.com.au (publicly listed sold properties)

We do not automatically scrape or store homeowner names, phone numbers, or email addresses.Any contact details a tradie finds and saves are stored privately to that tradie's account only.

4. How we use your information

We use personal information to:

• Create and manage your account
• Match relevant leads to your trade and service area
• Send you lead notifications and service updates by email
• Process payments through Stripe
• Improve the accuracy and quality of leads
• Respond to your support requests
• Meet our legal obligations

We will not use your personal information for any purpose that you would not reasonably expect, and we will not sell your personal information to third parties.

5. How we store your information

Your data is stored securely on Supabase, a cloud database provider with servers located in Australia or the United States. Supabase uses encryption at rest and in transit. Access is restricted using row-level security — each tradie can only access their own data.

Contact details you manually save on a lead are stored only in your account and are not visible to other users or to LeadEngine staff except where required by law.

6. Disclosure of your information

We may disclose your personal information to:

• Stripe — for payment processing
• Supabase — for database hosting
• Resend / email providers — to send transactional emails
• Vercel — for application hosting and logging
• Law enforcement or government agencies if required by law

We do not sell, rent, or share your personal information with any other third parties for marketing purposes.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Complain about a breach of your privacy

To exercise any of these rights, contact us at privacy@leadengine.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Cookies

LeadEngine uses cookies and similar technologies to maintain your login session and improve your experience. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, but this may affect your ability to log in.

9. Changes to this policy

We may update this policy from time to time. When we do, we will update the “last updated” date at the top of this page and notify registered users by email if the changes are material.

10. Contact us

For any privacy-related questions or requests, contact us at: privacy@leadengine.com.au